Refund and Returns Policy

The 30 day window

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Return eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Goods exempt from returns

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items

• Gift cards
• Downloadable software products
• Some health and personal care items

Proof of purchase

To complete your return we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial refunds

There are certain situations where only partial refunds are granted:

• A book with obvious signs of use.
• A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.

How a refund is processed

Once your return is received and inspected, we will email you to let you know we have received the item and whether your refund is approved or rejected. If you are approved, your refund is processed and a credit is automatically applied to your credit card or original method of payment within a certain number of days.

If you have not received your refund

Refunds can take time to appear. Before contacting us, please:

• Check your bank account again.
• Contact your credit card company, as it may take some time before a refund is officially posted.
• Contact your bank, as there is often processing time before a refund is posted.
• If you have done all of this and still have not received your refund, email info@shadowfistkungfu.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges and damaged items

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email info@shadowfistkungfu.com and send the item to 7676 Hickman Rd, Windsor Heights, IA 50324.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund goes to the gift giver and they will find out about your return.

Return shipping

Mail returns to 7676 Hickman Rd, Windsor Heights, IA 50324. You are responsible for paying your own shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping is deducted from it. Depending on where you live, the time it takes for an exchanged product to reach you may vary. For more expensive items, consider a trackable shipping service or shipping insurance, as we do not guarantee that we will receive your returned item.

Questions about refunds and returns

Contact us at info@shadowfistkungfu.com for any questions related to refunds and returns.